Our support documentation is provided in six categories -


To download a document to your computer, follow these instructions -

Internet Explorer - To save a document to your hard disk, right-click on the document name, and select save from the options provided. To open the document directly, left-click on the document name. This will open documents written in Microsoft Word.
Netscape Navigator 6.0 and later - left-click on the document, and select your preference from the options provided.

Documentation

Help & Setup

Help files for setup in MSWord form

Help - Using

Help files for use in MSWord form
Contracts
Adding new items to an existing contract
Cancelling a service contract
Contract - new
Contract billing
Contract Housekeeping
Contract record
Renewing a Service Contract
Using consolidated minimum with excess billing
Invoices & POS Accounts
Authorizing & Printing invoices
Credit notes
Crediting an Invoice
Exporting to Sage
Invoices
Meter Billing
Purchase orders
Rental Billing
Service billing
Jobs
Extending a job
Job closure
Job creation via the visual scheduler
Job creation without the visual scheduler
Recording a new job
Recording parts used
Reports
Custom reports
Customer & Contract Profitability
Mail merge - single
Mail merge
Reports
Sales Orders
Fulfilling a sales order
Sales order processing
Sales order
Stock Inventory Loan
Engineer kits
Loan item allocation
Loan items
Metered inventory item
Non stock orders
Retrieving a loan item
Stock automatic replenishment
Stock item alternatives
Stock transactions
Stocktake
Transfer of equipment
Unallocated inventory
Using
Adding users
Attaching a document
Backing up
Converting a Quotation to an Order
Customer
Data Forms
Escalation settings
Escalations
Finder
History
Planned maintenance
Quotation
Quote converting to an order
Scheduling Planned Maintenance
Using the Escalations form
Using the Finder
Views
Visual scheduler
Warranty

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Tech Notes

Some supplementary information from VCI.

Q&A

Some questions from users, and VCI's answers.

Documentation

Service Accent Documentation
MSA First Time Setup Administration Guide
MSA Installation and Setup Guide
MSA User Guide
Note - these files are in Adobe .pdf format - click here to download Adobe Acrobat Reader

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Service Accent Wireless

Service Accent Wireless Documentation
Service Accent Wireless Technology White Paper
Mobilizing Dispatch Solutions
Wireless Connectivity to Enterprise Applications
Note - these files are in Adobe .pdf format - click here to download Adobe Acrobat Reader

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OFFICE TECH SERVICES PTY. LIMITED Sydney, Australia
Ph: +61 2 9958 3276 Fax : +61 2 9958 7897 email - ots@officetech.com.au